I met Charlotte roughly 10 years ago, when our children attended the same nursery, we didn't know each other, however, her kindness and support one afternoon when finding me upset one stressful day, will always stay with me, I saw then, her kind, approachable and understanding nature. She made me feel at ease and calmed me before collecting my children. I found later that she was working alongside a friend, working with children with additional needs and had undertaken a degree in children's mental health, followed by her teaching qualification, Charlotte's passion in understanding and promoting individuality in young people, along with acknowledging each child learns differently is something I haven't seen since I was a child, lucky enough to have experienced it. She recognises, exactly, how that child, through patience, empathy, a willingness to know the child and their needs/worries/interests and complete commitment how to teach THEM, knowing THEM, for THEM. I have, over the last 18 months, experienced the SEN system, it hasn't been a good experience for us, and one I had no experience of, 2 older children didn't require this, it has been a minefield, my son has not had a curriculum for over 3 years, covid, isolation at school with no ability to meet need, nearly 18 months at home, he has a shockingly bad association with school and education to say the least, he was depressed, at 9, due to his experiences in his provision, he has very low esteem, he fears failure, he believes he is the problem sadly. Recently diagnosed with ASD, still learning, understanding and finding myself frustrated at times, I never thought we could reverse his expectations of learning and importantly his self belief, he is so bright, funny and willing. I was made aware that Charlotte had embarked on her own tutoring business, fully aware of her background and approaches to children's mental health and teaching approaches I made contact. Charlotte has (it took a few sessions of not engaging, skipping off etc) gained his trust, allowed him to lead the way, to capture and incorporate his interests, combined modalities (how many of us learn more with, physical, auditory, visual combined?) He completely engaged, for the first time in over 3 years!!!!!! Charlotte promotes outdoor learning, hands on, even if crafting and building in the home, visits, if you have a child who learns better this way, my son does, so building DNA at home got his attention, but he is not yet ready to go out, Charlotte allows everything at his pace, so I know that will come. I cannot believe the progress and excitement from my son to continue this learning!!! Charlotte truly cares, inspires and wants (and will) make that difference, find that spark and reignite it! TEACHES in the true sense of the word, because she believes in each child. I never thought I'd see my son engage again, to see him enjoy learning, confident in his abilities, and proud of himself! It is pure joy to see. That would not have been possible with Charlotte, that I am sure of.